Yes. The reporting person will be informed of the follow-up and the different stages of the procedure, in accordance with the deadlines and safeguards established by the applicable regulations.

Throughout the process, information may be provided on aspects such as receipt of the report, its admission or non-admission, the status of the procedure and the closure of the case, always respecting the confidentiality of the process and the protection of the personal data of all persons involved.

All reports submitted through the channel must be made in good faith and based on information that the reporting person considers to be truthful at the time of submitting the report.

The fact that, after the corresponding analysis, the information provided turns out to be incorrect or cannot be verified does not automatically imply bad faith. In certain cases, a preliminary assessment may be necessary, both at the admission stage and during the investigation, to determine whether it is an error, a misunderstanding, or a report made without any intention to mislead.

Likewise, reports may be received that do not fall within the specific scope of the whistleblowing channel, such as commercial claims, customer service incidents or complaints about services. In these cases, the report may be rejected because it does not concern matters included within the purpose of the channel and, where possible, the appropriate channel for handling it will be indicated.

However, reports made deliberately falsely, in bad faith or with the intention of harming third parties may lead to the adoption of the appropriate measures in accordance with internal regulations and applicable law.